Adora Inc.

If Adora (Parent App) displays an error message such as “Unable to Process Request” and you are unable to complete the payment, please try the following:

1. Re-enter your payment information Remove and re-add your current payment method, then try again. If possible, please try a different payment method.

2. Make sure VPN is turned off Settings ＞ General ＞ VPN &amp; Device Management ＞ VPN Please confirm that it shows Not Connected.

3. Check for payment restrictions Please ensure that there are no restrictions set for in-app purchases or subscriptions. If purchase restrictions are enabled, the payment cannot be completed.

What should I do if I see “Unable to Process Request” on my iPhone and cannot complete the payment?

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