If Adora (Parent App) displays an error message such as “Unable to Process Request” and you are unable to complete the payment, please try the following:
What to Try
1. Re-enter your payment information
Remove and re-add your current payment method, then try again. If possible, please try a different payment method.
2. Make sure VPN is turned off
Settings ＞ General ＞ VPN & Device Management ＞ VPN
Please confirm that it shows Not Connected.
3. Check for payment restrictions
Please ensure that there are no restrictions set for in-app purchases or subscriptions.
If purchase restrictions are enabled, the payment cannot be completed.