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When the QR Code Cannot Be Scanned

Written by Adoraカスタマーサポート

If you cannot scan the QR code, please check the following:
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  • More than five minutes have passed since the QR code was generated.

  • The QR code is being scanned outside Adora (parent app), such as with your device’s camera.
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Please watch the video below and scan the QR code within five minutes using the camera in Adora.
▶https://d.kuku.lu/pf7thuvys
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If you still cannot scan the QR code after trying the above, please contact Adora Customer Support and include a screenshot showing the error.

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